We operate this website for the sale of our products and are extremely attentive to the information and data that may be shared with our customers (users), complying with Law No. 13,709 of August 14, 2018 (the General Data Protection Law - LGPD) and Law No. 12,965 of April 23, 2014 (the Brazilian Civil Rights Framework for the Internet) and their respective regulations, as amended.

Therefore, we ask that you carefully read all the terms and conditions of this website (hereinafter referred to as the "Site") before using it.

If you do not agree with any of the terms below, please immediately suspend your browsing and cease using the Site.

We place the highest importance on user security and privacy, striving to protect all data involved in transactions. To this end, we have obtained the following certificates:

On the other hand, to enhance website security, we emphasize that certain conducts, including but not limited to illegal use of data, data corruption, infringement of intellectual property or copyrights, sending threatening, racist, or pornographic messages, interfering with or disrupting website services, and any attempt to disseminate viruses or malicious programs, may lead to the immediate termination of any relationship between us and the user, without prejudice to applicable legal penalties.

Data is collected when the user:

• Registers on our website or in our stores
• Pays for an order through our website
• Contacts our call center via telephone, email, or WhatsApp

All collected data will be incorporated into our database, and we are responsible for storing this data in accordance with the law.

We may retain user data and information records for a maximum of 5 (five) years for audit purposes and rights preservation, and we have the right to permanently delete them sooner, while respecting user rights and our legal obligations under the Data Protection Law and the Internet Civil Rights Framework, including the obligation to retain user internet application access logs for 6 months.

We will not share Data with third parties without the user's explicit consent, except that it may be shared with any supplier who needs the Data to provide services and who is committed to keeping the Data confidential and complying with relevant personal data protection regulations.

Data may also be shared with Zee Now Comércio de Produtos para Animais S.A., registered under CNPJ/MF 30.817.991/0001-60 ("Zee Now"), which may use such Data to obtain general statistics to identify customer profiles and carry out activities and relationship actions with the user, and must ensure the same protection and privacy for the Data as stipulated in this Policy.

By accepting the terms of this Privacy Policy, the user expressly consents to the sharing of their Data with Zee Now and service provider suppliers, for purposes compatible with those defined in this document.

We do not improperly sell, rent, or transfer your Data to third parties. However, this information may be grouped and used internally to improve the products and services offered on the website.

We respect the User's rights, as provided for in the Data Protection Law and the Internet Civil Rights Framework, which include:

• The right to access the Data stored by us, with the possibility of correcting this Data in the User's own profile.
• The right to be informed in advance and to give prior and express consent before any of the Data is shared with third parties.
• The right to deletion of the Data stored by us, subject to legal restrictions. Deletion can be carried out by contacting us via email: contato@zee-dog.com.

We only request the Data necessary for offering the products and services available on the Site, exempting the User from providing unnecessary or excessive Data for this purpose.