How do I choose the perfect size house for my pet?

We want your pet to have plenty of space to snuggle and stretch! The ideal fit is based on your pet's measurements:

• Length: Gently measure from the tip of their nose to the base of their tail
• Height: Measure from the top of their head (or ear tips for perky ears) down to their paws

The goal is a cozy space where they can comfortably stand, turn around, and curl up - their own little sanctuary!

My furry friend is still growing! What size should I get?

For puppies and kittens, we recommend choosing based on their anticipated adult size. The extra space allows room to grow, and you can add soft blankets or beds to make it feel extra cozy while they're smaller.

Can these houses be used both indoors and outdoors?

We have options for every scenario:

• All-Weather Outdoor Houses: Made with weather-resistant materials and raised floors to keep your pet dry and comfortable in any conditions
• Stylish Indoor Houses: Designed for comfort, breathability, and to complement your home decor

What materials are the houses made from? Are they safe?

Your pet's safety is our top priority. We use only high-quality, pet-friendly materials:

• Solid Wood (Cedar, Pine): Naturally durable and moisture-resistant, perfect for outdoor use
• Easy-Clean Plastic/Composite: Lightweight and simple to wipe down, great for indoor and outdoor use
• Comfort Fabric & Cushions: Feature high-density foam with machine-washable covers for easy cleaning

What's the best way to clean the house?

Keeping your pet's space fresh is simple!

• Wooden Houses: Wipe with a damp cloth and mild soap
• Plastic Houses: Clean with soap and water
• Fabric Houses/Beds: Machine wash covers (check labels) and air dry

How long does shipping take?

Orders typically ship within 1-2 business days. Domestic delivery usually takes 3-7 business days. You'll receive tracking information once your order is on its way.

Is assembly required?

Most wooden and some plastic houses require simple assembly. We include all necessary tools and clear instructions. Many fabric houses require no assembly at all!

What is your return policy?

We offer a 30-day money-back guarantee for unused, unassembled items in original packaging. Contact our team at support@yourstore.com to initiate a return.

Do the houses come with a warranty?

Yes! All pet houses include a 1-year limited warranty covering manufacturing defects.

Are the materials safe if my pet chews on them?

While our materials are non-toxic, our houses are designed for resting, not as chew toys. For heavy chewers, we recommend our sturdy wooden or plastic options and providing appropriate chew toys.

What does your satisfaction guarantee cover?

We stand behind our products 100%. If you're not completely happy with your purchase, we'll make it right - whether that means a replacement, refund, or store credit.